The Truth About Customer Experience

How To Measure Customer Loyalty

The Uncanny Valley is Uncanny

Amazon offers one-hour deliveries

The “how to waste some time” link of the week 


Video of the week 

It’s a Write/Read (Mobile) Web

Custom furniture e-retailer uses a physical showroom to drive online business

Design Driven Innovation: people do not buy products but meanings.

How owned Black Friday with agile marketing

The Secret to an Eye Catching Web Design: Going the Extra Mile

The “page that made me go Wow this week” Link

I think that this is a stunning example of delivering content with impact. Greyscale, full width images and nice scrolling effects

The “I want one of those, so if you want to buy me something, this is it” link of the week

Levitating Bluetooth Speaker

The “Completely random I didn’t know that” link of the week

How speakers make sound

Five retailers using technology to create remarkable shopping experiences

The impact of customer service on customer lifetime value

The Psychology Of Online Customization

Resources for Mapping the Experience with Alignment Diagrams

Is there a future for native apps

The “Things that make you go Hmmmmm” link:

In defence of banner ads

The “I want one of those” link:

DJI Phantom Drone

Cognition & The Intrinsic User Experience


Five Movements in Design That We Should Pay Attention To


Should You Add Navigation When A User Scrolls Up Or Keep It Hidden?


Understanding Affordance in Digital Interfaces


The “And now for something different” link:
The Berlin Wall Is Going Back Up



To preface, I am a Semi-Certified Pseudo-Natural Quasi-Healer, but you can call me Doctor[1] – I purchased my medical degree from the Ballygobackwards Alternative Natual Medical Store.


In this time of lurgy, colds and flu, I recommend the following:


  1. Never blow your nose. Allow it to drip freely. Children never wipe their noses. They know best. Tissues are evil beings trying to take over the world.


  1. Every morning before breakfast drink 3 pints of Guinness. Breakfast should consist of a cup of black tea with a shot of whiskey and stale bread. These two will form a natural antibiotic when mixed in the stomach.


  1. Always wear odd socks. The feet are a common point of attack for nasty germs. Odd socks will confuse them.


  1. Bathe in a natural infusion of water, poitín (Irish Moonshine – local, regional variants may suffice) and strong, French, smelly cheese. This is a centuries old Mongolian remedy which has, on occasion, been known to work. People will not want to get too close to you and therefore you reduce your contact with germ carriers.


  1. Always sleep with some fish powder, wrapped in linen, under you pillow. Fish do not catch the cold or the flu.


  1. Never, ever consult a doctor. They spend all day with sick people, you are more likely to catch something from a doctor than anyone else. Doctors wear white coats to give the impression of cleanliness. This is a clever ruse.


  1. Always trust old wives’ tales. They did not reach such an advanced age by luck.



[1] I am not a doctor.