Friday link round-up

5 Paradoxes Shaping the Future of Mobile Commerce

Convenience : The third essential of a customer-centric business

Apple sold more iOS devices in 2011 than all the Macs it sold in 28 years

Video of the week:
When We Build / Wilson Miner

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About the Author

A creative and commercial customer and user experience leader, with a proven record in driving business value through innovation, customer strategy and experience design. I use my passion, experience and vision to lead teams to deliver fantastic online experiences and drive real business success and growth. All opinions here are my own.

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