Why People Secretly Fear Creative Ideas
http://www.spring.org.uk/2011/12/why-people-secretly-fear-creative-ideas.php

 

The Impressive Power of a Stranger’s Advice
http://www.spring.org.uk/2011/12/the-impressive-power-of-a-strangers-advice.php

 

The more content you have on your page the less people read it
http://newmediaandmarketing.com/the-more-content-you-have-on-your-page-the-less-people-read-it/website-basics/

 

Browse vs. Search: Which Deserves to Go?
http://www.asktog.com/columns/085BrowseVsSearch.html

 

Design Research: A Methodology for Creating User Identified Services
http://ethnographymatters.net/2011/10/24/design-research-a-methodology-for-creating-user-identified-services/