It’s not enough to be fast: how emulating human interaction is key to improving digital communication
Too much info? Or not enough? Which created a double-digit conversion increase?
Why is Amazon launching a physical store – and what will it mean for retail? (via @leemcivor)
Designing for the Workspace First (via @jackroless)
Ikea: 7 Predictions For What Your Home Will Look Like In 2020
Video of the week:
The Four Horsemen: Amazon/Apple/Facebook & Google – Who Wins, Who Loses?