Five retailers using technology to create remarkable shopping experiences

http://www.retailcustomerexperience.com/blogs/five-retailers-using-technology-to-create-remarkable-shopping-experiences/

The impact of customer service on customer lifetime value

http://www.zendesk.com/resources/customer-service-and-lifetime-customer-value

The Psychology Of Online Customization

http://techcrunch.com/2014/11/11/the-rise-of-online-customization/

Resources for Mapping the Experience with Alignment Diagrams

http://experiencinginformation.wordpress.com/2014/10/25/resources-for-mapping-the-experience-with-alignment-diagrams/

Is there a future for native apps

https://econsultancy.com/blog/65690-is-there-a-future-for-native-apps

The “Things that make you go Hmmmmm” link:

In defence of banner ads

http://www.fastcodesign.com/3038267/in-defense-of-banner-ads

The “I want one of those” link:

DJI Phantom Drone

http://www.theverge.com/2014/11/13/7205741/i-almost-killed-someone-with-a-drone

I bookmark a lot of pages and sites which I find interesting, inspirational and informative every day! I’d like to share some of them with you here. In general they are about user experience, usability, UCD, accessbility and design. In general, but not always!!

  • 54% of H.264 Web Video Now Available in HTML5 – Mac Rumors
    Media search site MeFeedia today released the results of a new survey showing that 54% of H.264-encoded video on the Internet is currently available in HTML5 format, double the share of just five months ago. The rapid increase has been driven by the explosion in the mobile industry, led in part by Apple's iPhone and its lack of support for Adobe's Flash platform.
  • Customer Service: A Culture, Not a Department
    As the iconic Nordstrom Inc prepares to open its newest store in Cincinnati’s Kenwood Towne Center It seemed logical to reflect on the essence of what makes great customer service.
  • HOW TO: Build an App for Your Small Business
    So, you’re a small or medium-sized business, and you want to build a Facebook, mobile or web app. You’re undertaking something that’s both simple and ambitious, and you’re probably looking for a bit of help.
  • Wireframes Magazine » Site Architecture Stencil for OmniGraffle
    Austin recently came up with a sitemap or site architecture OmniGraffle stencil that makes room for some extra description. In the stencil, beside each page title there is now a little space for an explanation of what the page is about. He shared the downloadable stencil which can be obtained right from his site. Awesome. Thanks!
  • Persuasive purchase behaviour – Understanding the power of the Goldilocks Effect
    Persuading people to commit to a transaction online can be achieved by applying any number of psychological techniques. And although the term ‘persuasion’ may, at times, been seen to have certain negative connotations there are plenty of ways in which we can encourage behaviour through a well designed interface without resorting to deception or the use of ‘dark patterns’.

Please do feel free to suggest other related (and unrelated ones)!

I bookmark a lot of pages and sites which I find interesting, inspirational and informative every day! I’d like to share some of them with you here. In general they are about user experience, usability, UCD, accessbility and design. In general, but not always!!

Please do feel free to suggest other related (and unrelated ones)!

I bookmark a lot of pages and sites which I find interesting, inspirational and informative every day! I’d like to share some of them with you here. In general they are about user experience, usability, UCD, accessbility and design. In general, but not always!!

Please do feel free to suggest other related (and unrelated ones)!