CX Pyramid2B

Friday Link Round-Up – March 13 2015

The CX Pyramid: Why Most Customer Experience Efforts Fail
http://www.experiencetheblog.com/2015/03/the-cx-pyramid-why-most-customer.html

 
 

Bottling Lightning: How to channel and sustain creativity
http://uxmag.com/articles/bottling-lightning

 
 

Deconstructing Fidelity
http://uxmag.com/articles/deconstructing-fidelity

 
 

The man behind the Apple Watch
http://howtospendit.ft.com/technology/77791-the-man-behind-the-apple-watch

 
 

“Delightful” Interaction Design Needs To Die
http://www.fastcodesign.com/3042849/delightful-interaction-design-needs-to-die

 
 

The lowest price doesn’t mean the price is right
https://econsultancy.com/blog/66173-the-lowest-price-doesn-t-mean-the-price-is-right

 
 

Automating Style Guide-Driven Development
http://www.smashingmagazine.com/2015/03/05/automating-style-guide-driven-development/

 
 

Nudging and Choice Architecture: Ethical Considerations
http://www.experientia.com/blog/nudging-and-choice-architecture-ethical-considerations/

 

 

Friday Funny: Kindle Cover Disasters
http://kindlecoverdisasters.tumblr.com/

Friday Link Round Up – Feb 13 2015

Considering the Consideration Funnel
http://www.adaptivepath.com/ideas/considering-the-consideration-funnel/

 

How to Manufacture Desire
http://uxmag.com/articles/how-to-manufacture-desire

 

The Theory and Practice of Sketching within the UX Industry
http://www.paulolyslager.com/theory-practice-of-sketching-ux-industry/

 

How Lego became the Apple of toys
http://www.fastcompany.com/3040223/when-it-clicks-it-clicks

 

My favourite video of the week:
Steve Jobs brainstorms with the NeXT team (1985)
http://iatelevision.blogspot.co.uk/2015/02/steve-jobs-brainstorms-with-next-team.html

Friday Link Round-Up: Dec 19 2014

The Truth About Customer Experience

https://hbr.org/2013/09/the-truth-about-customer-experience

How To Measure Customer Loyalty

http://www.measuringu.com/blog/measure-loyalty.php

The Uncanny Valley is Uncanny

http://www.uxbooth.com/articles/the-uncanny-valley-is-uncanny/

Amazon offers one-hour deliveries

https://www.internetretailer.com/2014/12/18/amazon-offers-one-hour-deliveries

The “how to waste some time” link of the week 

Androidify

https://www.androidify.com/en/#/

Video of the week 

It’s a Write/Read (Mobile) Web

http://www.lukew.com/presos/preso.asp?32

Friday Link Round Up – 14 November 2014

Five retailers using technology to create remarkable shopping experiences

http://www.retailcustomerexperience.com/blogs/five-retailers-using-technology-to-create-remarkable-shopping-experiences/

The impact of customer service on customer lifetime value

http://www.zendesk.com/resources/customer-service-and-lifetime-customer-value

The Psychology Of Online Customization

http://techcrunch.com/2014/11/11/the-rise-of-online-customization/

Resources for Mapping the Experience with Alignment Diagrams

http://experiencinginformation.wordpress.com/2014/10/25/resources-for-mapping-the-experience-with-alignment-diagrams/

Is there a future for native apps

https://econsultancy.com/blog/65690-is-there-a-future-for-native-apps

The “Things that make you go Hmmmmm” link:

In defence of banner ads

http://www.fastcodesign.com/3038267/in-defense-of-banner-ads

The “I want one of those” link:

DJI Phantom Drone

http://www.theverge.com/2014/11/13/7205741/i-almost-killed-someone-with-a-drone

Friday Link Round Up – 24 October 2014

Cognition & The Intrinsic User Experience
http://uxmag.com/articles/cognition-the-intrinsic-user-experience

 

Five Movements in Design That We Should Pay Attention To
http://uxmag.com/articles/five-movements-in-design-that-we-should-pay-attention-to

 

Should You Add Navigation When A User Scrolls Up Or Keep It Hidden?
https://whichtestwon.com/case-study/clarks-navigation-test-results/

 

Understanding Affordance in Digital Interfaces
http://www.paulolyslager.com/understanding-affordance-digital-interfaces/

 

The “And now for something different” link:
The Berlin Wall Is Going Back Up
http://www.fastcodesign.com/3037222/the-berlin-wall-is-going-back-up