CX Pyramid2B

Friday Link Round-Up – March 13 2015

The CX Pyramid: Why Most Customer Experience Efforts Fail


Bottling Lightning: How to channel and sustain creativity


Deconstructing Fidelity


The man behind the Apple Watch


“Delightful” Interaction Design Needs To Die


The lowest price doesn’t mean the price is right


Automating Style Guide-Driven Development


Nudging and Choice Architecture: Ethical Considerations



Friday Funny: Kindle Cover Disasters

Friday Link Round-Up – Feb 27

Infinite Scrolling: Let’s Get To The Bottom Of This

Why did infinite scroll fail at Etsy?

Distractions in the lab

Will ‘eye-tracking’ technology go mainstream in 2015?

10 ways to use colour to capture attention (via @JackRoles)

How to manufacture desire

The “I can’t believe he just did that” video of the week:

Man Castrates Reindeer With His Teeth

Friday Link Round Up – Dec 5th 2014

Custom furniture e-retailer uses a physical showroom to drive online business

Design Driven Innovation: people do not buy products but meanings.

How owned Black Friday with agile marketing

The Secret to an Eye Catching Web Design: Going the Extra Mile

The “page that made me go Wow this week” Link

I think that this is a stunning example of delivering content with impact. Greyscale, full width images and nice scrolling effects

The “I want one of those, so if you want to buy me something, this is it” link of the week

Levitating Bluetooth Speaker

The “Completely random I didn’t know that” link of the week

How speakers make sound

Friday Link Round Up – 14 November 2014

Five retailers using technology to create remarkable shopping experiences

The impact of customer service on customer lifetime value

The Psychology Of Online Customization

Resources for Mapping the Experience with Alignment Diagrams

Is there a future for native apps

The “Things that make you go Hmmmmm” link:

In defence of banner ads

The “I want one of those” link:

DJI Phantom Drone