CX Pyramid2B

Friday Link Round-Up – March 13 2015

The CX Pyramid: Why Most Customer Experience Efforts Fail
http://www.experiencetheblog.com/2015/03/the-cx-pyramid-why-most-customer.html

 
 

Bottling Lightning: How to channel and sustain creativity
http://uxmag.com/articles/bottling-lightning

 
 

Deconstructing Fidelity
http://uxmag.com/articles/deconstructing-fidelity

 
 

The man behind the Apple Watch
http://howtospendit.ft.com/technology/77791-the-man-behind-the-apple-watch

 
 

“Delightful” Interaction Design Needs To Die
http://www.fastcodesign.com/3042849/delightful-interaction-design-needs-to-die

 
 

The lowest price doesn’t mean the price is right
https://econsultancy.com/blog/66173-the-lowest-price-doesn-t-mean-the-price-is-right

 
 

Automating Style Guide-Driven Development
http://www.smashingmagazine.com/2015/03/05/automating-style-guide-driven-development/

 
 

Nudging and Choice Architecture: Ethical Considerations
http://www.experientia.com/blog/nudging-and-choice-architecture-ethical-considerations/

 

 

Friday Funny: Kindle Cover Disasters
http://kindlecoverdisasters.tumblr.com/

Friday Link Round-Up – Feb 27

Infinite Scrolling: Let’s Get To The Bottom Of This

http://www.smashingmagazine.com/2013/05/03/infinite-scrolling-lets-get-to-the-bottom-of-this/

Why did infinite scroll fail at Etsy?

http://danwin.com/2013/01/infinite-scroll-fail-etsy/

Distractions in the lab

https://www.redweb.com/agency/blog/distractions-in-the-lab

Will ‘eye-tracking’ technology go mainstream in 2015?

http://m.bbc.co.uk/news/technology-31654177

10 ways to use colour to capture attention (via @JackRoles)

http://blogs.adobe.com/creativecloud/ten-ways-to-use-color-to-capture-attention-part-1/

http://blogs.adobe.com/creativecloud/ten-ways-to-use-color-to-capture-attention-part-2/

How to manufacture desire

http://uxmag.com/articles/how-to-manufacture-desire

The “I can’t believe he just did that” video of the week:

Man Castrates Reindeer With His Teeth

http://video.nationalgeographic.com/video/earth-new-wild/150212-reindeer-castration

Friday Link Round Up – Dec 5th 2014

Custom furniture e-retailer uses a physical showroom to drive online business

https://www.internetretailer.com/2014/12/04/furniture-retailer-uses-showroom-drive-online-business

Design Driven Innovation: people do not buy products but meanings.

http://www.designdriveninnovation.com/book.html

How AO.com owned Black Friday with agile marketing

https://econsultancy.com/blog/65843-how-ao-com-owned-black-friday-with-agile-marketing

The Secret to an Eye Catching Web Design: Going the Extra Mile

http://getpocket.com/a/read/774605533

The “page that made me go Wow this week” Link

I think that this is a stunning example of delivering content with impact. Greyscale, full width images and nice scrolling effects

http://mashable.com/2014/12/01/hollywood-secret-beauty-procedure

The “I want one of those, so if you want to buy me something, this is it” link of the week

Levitating Bluetooth Speaker

https://stacksocial.com/sales/the-om-one-levitating-bluetooth-speaker

The “Completely random I didn’t know that” link of the week

How speakers make sound

http://animagraffs.com/loudspeaker/

Friday Link Round Up – 14 November 2014

Five retailers using technology to create remarkable shopping experiences

http://www.retailcustomerexperience.com/blogs/five-retailers-using-technology-to-create-remarkable-shopping-experiences/

The impact of customer service on customer lifetime value

http://www.zendesk.com/resources/customer-service-and-lifetime-customer-value

The Psychology Of Online Customization

http://techcrunch.com/2014/11/11/the-rise-of-online-customization/

Resources for Mapping the Experience with Alignment Diagrams

http://experiencinginformation.wordpress.com/2014/10/25/resources-for-mapping-the-experience-with-alignment-diagrams/

Is there a future for native apps

https://econsultancy.com/blog/65690-is-there-a-future-for-native-apps

The “Things that make you go Hmmmmm” link:

In defence of banner ads

http://www.fastcodesign.com/3038267/in-defense-of-banner-ads

The “I want one of those” link:

DJI Phantom Drone

http://www.theverge.com/2014/11/13/7205741/i-almost-killed-someone-with-a-drone

Friday Link Round Up – 24 October 2014

Cognition & The Intrinsic User Experience
http://uxmag.com/articles/cognition-the-intrinsic-user-experience

 

Five Movements in Design That We Should Pay Attention To
http://uxmag.com/articles/five-movements-in-design-that-we-should-pay-attention-to

 

Should You Add Navigation When A User Scrolls Up Or Keep It Hidden?
https://whichtestwon.com/case-study/clarks-navigation-test-results/

 

Understanding Affordance in Digital Interfaces
http://www.paulolyslager.com/understanding-affordance-digital-interfaces/

 

The “And now for something different” link:
The Berlin Wall Is Going Back Up
http://www.fastcodesign.com/3037222/the-berlin-wall-is-going-back-up