Five retailers using technology to create remarkable shopping experiences

http://www.retailcustomerexperience.com/blogs/five-retailers-using-technology-to-create-remarkable-shopping-experiences/

The impact of customer service on customer lifetime value

http://www.zendesk.com/resources/customer-service-and-lifetime-customer-value

The Psychology Of Online Customization

http://techcrunch.com/2014/11/11/the-rise-of-online-customization/

Resources for Mapping the Experience with Alignment Diagrams

http://experiencinginformation.wordpress.com/2014/10/25/resources-for-mapping-the-experience-with-alignment-diagrams/

Is there a future for native apps

https://econsultancy.com/blog/65690-is-there-a-future-for-native-apps

The “Things that make you go Hmmmmm” link:

In defence of banner ads

http://www.fastcodesign.com/3038267/in-defense-of-banner-ads

The “I want one of those” link:

DJI Phantom Drone

http://www.theverge.com/2014/11/13/7205741/i-almost-killed-someone-with-a-drone

Cognition & The Intrinsic User Experience
http://uxmag.com/articles/cognition-the-intrinsic-user-experience

 

Five Movements in Design That We Should Pay Attention To
http://uxmag.com/articles/five-movements-in-design-that-we-should-pay-attention-to

 

Should You Add Navigation When A User Scrolls Up Or Keep It Hidden?
https://whichtestwon.com/case-study/clarks-navigation-test-results/

 

Understanding Affordance in Digital Interfaces
http://www.paulolyslager.com/understanding-affordance-digital-interfaces/

 

The “And now for something different” link:
The Berlin Wall Is Going Back Up
http://www.fastcodesign.com/3037222/the-berlin-wall-is-going-back-up

This Explains Everything: A course on User Behaviour  (via @leemcivor)

http://www.productpsychology.com/

Embracing “Showrooming”

http://www.newretailblog.com/embracing-%E2%80%9Cshowrooming%E2%80%9D/

MasterCard Will Borrow A Touch ID Trick For Fingerprint Scanning Credit Card

http://techcrunch.com/2014/10/17/mastercard-will-borrow-a-touch-id-trick-for-fingerprint-scanning-credit-card/

7 Techniques For Prioritizing Customer Requirements

http://www.measuringu.com/blog/prioritize-requirements.php

The “Now for something different” link

The Ultimate Coffee Table For A Small Apartment

http://www.fastcodesign.com/3036970/wanted/the-ultimate-coffee-table-for-a-small-apartment

How retail shelf media can turn browsers into buyers

http://www.retailcustomerexperience.com/articles/how-retail-shelf-media-can-turn-browsers-into-buyers/

 

Is Amazon trying to replicate Apple Stores?

http://www.internetretailer.com/2014/10/09/amazon-trying-replicate-apple-stores

 

10 Things To Know About Net Promoter Scores And The User Experience

http://www.measuringu.com/blog/nps-ux.php

 

 

The “And now for something a little different” link:

Inside The Design Of Norway’s Beautiful New Banknotes

http://www.fastcodesign.com/3036911/fast-feed/inside-the-design-of-norways-beautiful-new-banknotes

 

 

Videos of the Week:

Data in the Human Context

https://www.youtube.com/watch?v=-q6aA5qdCzU

Seeing Spaces

http://vimeo.com/97903574

 

4 Facts About Decision Making That Will Improve Conversion Rate Optimization

http://www.neurosciencemarketing.com/blog/articles/4-facts-decision-making.htm

 

 

Great resource on design research methods

http://designresearchtechniques.com

 

 

It’s called “Ship” not “Sh*t”.

The Minimum Viable Problem!

http://blog.heyimcat.com/its-called-ship-not-shit/

 

 

Size Matters: Balancing Line Length And Font Size In Responsive Web Design

http://www.smashingmagazine.com/2014/09/29/balancing-line-length-font-size-responsive-web-design/

 

 

Focus groups are worthless.

https://medium.com/@mulegirl/focus-groups-are-worthless-7d30891e58f1

 

 

US Mobile Benchmark Report 2014

http://www.cmo.com/content/dam/CMO_Other/ADI/ADI_Mobile_Report_2014/2014_US_Mobile_Benchmark_Report.pdf