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I bookmark a lot of pages and sites which I find interesting, inspirational and informative every day! I’d like to share some of them with you here. In general they are about user experience, usability, UCD, accessbility and design. In general, but not always!!

• Communicating errors
  Ideally, you'll design your system to prevent errors from occurring in the first place. But no matter how simple your system, someone, somewhere, will make an error when using it. The difference between a great user experience and an awful one is what your system does next.
• Content strategy for dummies
  Information architects need to understand content. Content strategists need to understand context. In terms of traditional sitemaps, the boxes have no value without the interconnecting arrows. And the arrows have no meaning if there are no boxes to which to point. And that’s why there is so much gray area in the definition – and why the pedants will spend years fighting over definitions in the years to come
• Management 3.0: Being an Agile Manager | Agile UX
  During an agile transition program, do not let your managers by the roadside! Rather help them to become Agile managers and to control the evolution of their profession.
• 500 Internal Server Error
  500 Internal Server Error
• Next generation of consumers – smart but not predictable | Tnooz
  I am fascinated by the buying behavior of different sections of society and different nationalities/tribes and what makes the consumer tick.<br />
  <br />
  Recently I have been thinking about the Millenials – those who are the next generation after the Gen-Y.<br />
  eMarketer has done two pieces on Millenials and its buying behavior. In the first, Millennials Show Off Brand Relationships, looked at how Millenials interact with and view brands.

Please do feel free to suggest other related (and unrelated ones)!

I bookmark a lot of pages and sites which I find interesting, inspirational and informative every day! I’d like to share some of them with you here. In general they are about user experience, usability, UCD, accessbility and design. In general, but not always!!

• The basics of Customer Service stay the same, online and offline | experience matters
  The goal as a company is to have customer service that is not just the best, but legendary.
• Decision Architecture: Helping Users Make Better Decisions :: UXmatters
  What is it that makes a Web site great? In answering this question, it’s sometimes valuable to take a step back and consider anew why we create Web sites. … For the most part, we create Web sites to get users to do something….
• Barriers to Adoption and How to Uncover Them :: UXmatters
  Adoption is key to the success of products and services. When clients come to us to evaluate a concept, prototype, or completed product, the evaluation really boils down to one fundamental question: Will people use it?
• YouTube – FASCINATING AIDA – Cheap Flights
  Feckity, feckity, feck, feck!
• E-commerce stats round up | Econsultancy
  Econsultancy's mammoth Internet Statistics Compendium has just been updated, so I've been rounding up some recent stats on e-commerce…
• Rich Internet Application Screen Design | UX Magazine
  esigning a rich Internet application (RIA) can test even an experienced design team. The hardest challenge is to blend Web and desktop paradigms to create a responsive and intuitive experience. Some paradigms that exist in the desktop environment are ill-suited for the Web, while many of the Web paradigms people are familiar with (paging, explicit refresh) are no longer necessary with RIA technologies like Flex and Ajax. As this space matures, we are learning more and more about which boundaries can be pushed, and which patterns transcend time and technology.

Please do feel free to suggest other related (and unrelated ones)!

I bookmark a lot of pages and sites which I find interesting, inspirational and informative every day! I’d like to share some of them with you here. In general they are about user experience, usability, UCD, accessbility and design. In general, but not always!!

• The Evolved User Experience: Using social media technologies to drive UX design and product strategy | UX Magazine
  In today’s fast-moving business market, a new product can fail as quickly as it was launched if, by the time it reaches the market, it’s either less useful and engaging, or isn’t innovative enough. At the core of the problem is the inability for companies to break away from more traditional approaches to product design and development process. This often means they design complex features that are dependent on a single big launch, but consequentially companies can’t predict and design for future changes in user behavior trends.
• Normal Modes» Blog Archive » Three great articles cover what you should know about personas
  The foundation of creating an appropriate user experience is identifying the person who will be using your product. The product could be a website, the branding and marketing utilized to create a call to action, or simply the person to whom you wish to communicate.
• Wireframing: Tips, Tools, and Techniques (Pt 2) | UX Booth
  Like with wireframing tools, there hasn’t been much consensus on wireframing technique. There are lots of different approaches which range from quick and dirty 30 second thumbnail sketches, to Hi-Fi wireframes using Illustrator, to creating wireframe mockups in HTML.
• Six Selling Secrets From Magicians | Neuromarketing
  If you think that magicians and neuroscientists have little to talk about, you’d be wrong: both deal with issues like attention and consciousness, albeit in a different way. And, as it turns out, marketers can learn from both groups, and in particular, from understanding why magicians can fool us even when we are trying to pay attention.
• UK businesses struggle in quest for “holy grail of single customer view” · Foviance
  British businesses struggle in quest for “holy grail of single customer view”, as the number of brand touch-points on a customer’s journey continue to grow
• 500 Internal Server Error
  500 Internal Server Error
• 500 Internal Server Error
  500 Internal Server Error

Please do feel free to suggest other related (and unrelated ones)!

I bookmark a lot of pages and sites which I find interesting, inspirational and informative every day! I’d like to share some of them with you here. In general they are about user experience, usability, UCD, accessbility and design. In general, but not always!!

• Designing Objectively | UX Magazine
  It’s a common misconception that art and design are one and the same. But although design can be artful, the process behind it is quite different.<br />
  Artists engage in the manipulation of a particular medium to produce an aesthetic and personal response. Art is valued for its originality and ability to express an idea. Some people get it, some don’t, and that’s okay. Design, on the other hand, must solve a specific problem relative to a particular user or task, and is evaluated simply by how effective it is at solving that problem. If it doesn’t work, then it failed—period.
• The Creativity Trigger / FINCH
  Our creative thinking is quite dependent on technology and our connection to others. Take a moment to consider to what extent we are connected: Twitter, Facebook, Dribbble, Forrst, blah blah blah… I don’t have to go on. That connection to the community is something we tap into everyday. We rely on it for knowledge and inspiration.
• Best Practice on Basket Abandonment Emails « RedEye International
  At RedEye we are soon to launch a Benchmarking Report on Behavioural Email Marketing, but one of the standout statistics strikes me as important. According to RedEye’s own research, less than 10% of the top 100 UK e-commerce sites (as defined by Hitwise) currently do basket abandonment email (the research is reassuring, however, because half of those that do are RedEye clients!).
• Download the cards – Design with Intent Toolkit
  101 Patterns for Influencing Behaviour Through Design
• The Influence of Fleeting Attraction — PsyBlog
  Compliance to a simple request can be doubled by the most innocent manipulation.
• Afghanistan, October, 2010 – The Big Picture – Boston.com

Please do feel free to suggest other related (and unrelated ones)!

I bookmark a lot of pages and sites which I find interesting, inspirational and informative every day! I’d like to share some of them with you here. In general they are about user experience, usability, UCD, accessbility and design. In general, but not always!!

• Readability: the Optimal Line Length – Baymard Institute
  Having the right amount of characters on each line is key to the readability of your text. It shouldn’t merely be your design that dictates the width of your text, it should also be a matter of legibility.
• A List Apart: Articles: Art Direction and Design
  Glorifying the supposed arrival of art direction on the web is one of the latest trends in interactive design. There are several galleries devoted to it. There’s even a plug-in for it. Sadly, many designers don’t understand the difference between design and art direction; sadder still, many art directors don’t either: Art direction gives substance to design. Art direction adds humanity to design.
• How to Communicate Value and Engage Users Instantly | UX Movement
  Does your web site offer value to users? The chances are that it does, but users can’t see it. If users can’t see the value of your web site, there’s no chance they’ll stick around for long.
• Usability for Handheld Devices Versus Computers :: UXmatters
  Many people now use different mobile devices—including smartphones, digital cameras, MP3 players, eReaders, and GPSs (Global Positioning System)—in particular contexts. How are users interacting with these devices when they are away from their computers? How does the design of a device—including the controls its hardware provides, its interaction models, and its form factor—determine the design and usability of the software applications that run on it? How can we understand user experience on the move?
• Conversion Room: Introducing Web Analytics TV
  We’re excited to introduce Web Analytics TV – a fun and interactive source of information for everything Analytics related. This exciting series of YouTube videos is presented by Avinash Kaushik and Nick Mihailovski from the Google Analytics team. You can ask questions, and vote for your favourite questions from other viewers, via the Google Analytics Google Moderator site and then have our experts answer them in the next installment.

Please do feel free to suggest other related (and unrelated ones)!