Alex Horstmann’s user experience, usability, design, eCommerce and design bookmarks for November 23rd.

  • James-Lange theory – Wikipedia, the free encyclopedia
    The James-Lange theory refers to a hypothesis on the origin and nature of emotions and is one of the earliest theories of emotion, developed independently by two 19th-century scholars, William James and Carl Lange.
  • Web Content That Persuades and Motivates :: UXmatters
    There are several key elements that are missing from a large number of Web sites, and these missing elements often lead to bad user experiences and the total ineffectiveness of those sites.
  • » Design Jam London 1 Johnny Holland – It’s all about interaction » Blog Archive
    Design Jams are one or two day design sessions, during which people team up to solve engaging UX challenges. While conferences and talks are very popular in the UX community, we don’t have many events for actual collaboration, like the ‘hackdays’ enjoyed by the development community. Only a few UX designers participate in hackdays or open-source design initiatives –  how can we change this and get UX designers more involved? How can we introduce them to open collaboration formats? The idea of an event to get designers together to learn from each other while working on actual problems was born. Design Jams champion open-source thinking & sharing and are non-profit, run by local volunteers. The London team are Desigan Chinniah, Johanna Kolllmann, Joe Lanman and Franco Papeschi.
  • E-commerce (A-Z of user experience design resources)
  • Bounce Rate Demystified
  • Agile UX in Practice | Agile UX
    Agile development and user experience can work brillantly together… well, but how?<br />
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    Even if the effort related to Agile User Experience (Agile UX) continues throughout the project (with “just in time” designing and user testing) the User Experience foundations must be initiated at the very beginning of the project, during the first sprints.
  • Stressed Out About Holiday Shopping? Your Customers Are! | experience matters
    Regardless of their budget though, consumers told us that holiday shopping is stressful. Of course there are obvious reasons like crowded malls, outrageously chaotic traffic conditions and increased family obligations, but consumers face other speed bumps that companies can help with.

Please do feel free to suggest other related (and unrelated ones)!

Alex Horstmann’s user experience, usability, design, eCommerce and design bookmarks for November 19th.

  • How To Use the “Seven Deadly Sins” to Turn Visitors into Customers
    Since the beginning of time, people have exploited the human desire to sin so that they could achieve their goals. Finding out what causes people to sin helps us understand the triggers which prompt people to take an action. The Web has made it even easier to exploit these tendencies to sin, in order to build user engagement and excitement about your service or product. In this article we’ll show examples of how successful companies exploit the tendency to conduct all the famous Seven Deadly Sins, and in turn generate momentum with their website visitors. Ready? Let’s roll.
  • Expedia Acquires FlightTrack App Developer Mobiata
    Expedia has just announced that it has acquired developer Mobiata, the creator of popular mobile travel application FlightTrack. Terms of the deal were not disclosed.

Please do feel free to suggest other related (and unrelated ones)!

I bookmark a lot of pages and sites which I find interesting, inspirational and informative every day! I’d like to share some of them with you here. In general they are about user experience, usability, UCD, accessbility and design. In general, but not always!!

  • Absorb Emulate and Innovate
    There’s something good to be said about mimicry. When artists learned their trade in the way old days (and often today), they were pushed by their teachers to emulate the great masters, to understand their choices, to learn their brush strokes. Sometimes, it would be years of emulation and copying before a student was set free to try her own hand at a creative work. In marketing (and in business innovation overall), I’ve made quite a habit of absorbing other ideas that make sense from other industries or verticals, emulating key elements of their methodology, and then innovating to make them make sense for me.
  • 4 Unexpected Situations For Creating Content
    To an already busy small business owner or marketer, you may wonder, how in the world do I make time to create content? To blog once or more a week on top of everything else I already do?
  • How to treat new employees
    A person’s first day on a new job is a stressful time even under the best of circumstances. You don’t know anyone there, you don’t know your job, you don’t know the written and unwritten rules of the workplace – and yet you have a burning desire to do well, to show your worth and to excel.
  • Start – Treehotel
  • Old Spice Sales Double With YouTube Campaign
  • Balanced Arguments Are More Persuasive — PsyBlog
    Every argument has at least two sides, even if sometimes, we're not prepared to admit it. But in the heat of battle many people present their own side of the argument as though there's no alternative.

Please do feel free to suggest other related (and unrelated ones)!

I bookmark a lot of pages and sites which I find interesting, inspirational and informative every day! I’d like to share some of them with you here. In general they are about user experience, usability, UCD, accessbility and design. In general, but not always!!

  • State of the Internet: Mobile Web’s Explosive Growth: Tech News "
    In 1999, it was the rapid growth of wired web services that was the top story. Fast-forward to today, and it is all about the massive and seemingly unstoppable growth of the mobile Internet that is all the rage. The demand for the mobile Internet (and its subset, the mobile Web) is upending all expectations and predictions. Between Apple and Google, about 500,000 new portable Internet devices are getting connected to the Internet.
  • Do iPhone or Android Users Watch More Video? (And Other Video Trends)
    Mobile video optimization firm Bytemobile has just released its most recent "Mobile Minute Metrics" report, a look at wireless users' video consumption trends and behavior based on metrics from a cross-section of nearly 2 billion Bytemobile customers in 58 countries around the world.
  • The Value of an Existing Customer / Flowtown (@flowtown)
    The value of an existing customer
  • Thoughts on UX Design – By Jon Searle
    I carried out a survey with 200 people to investigate the emotional values associated with certain colours, the results are shown below followed by a brief discussion. You can get the basic outcomes of the research just through studying the image below, however.
  • LukeW | Killing Sign Up Forms
    In my recent Sign Up Forms Must Die presentation, I outlined a few solutions for getting people engaged with digital services without asking them to fill in a bunch of input fields up front. In case you are interested in trying one of these alternatives to sign-up forms, here are some resources to get you started.

Please do feel free to suggest other related (and unrelated ones)!

Infographic on the value of an existing customerHave you ever wondered how much an existing customer was worth? Well, in most cases it’s a lot. In fact, it is 6 to 7 times more costly to acquire a new customer than to retain an existing customer. The following graphic details the the most interesting findings of several recent studies focused on customer acquisition, retention and attrition rates.

From: http://www.flowtown.com/blog/the-value-of-an-existing-customer#ixzz12u5XIWl6