www.firstchoice.co.uk_WHOLEToday sees the start of a really exciting period for me and the team. We have been working on the redesign (and replatform) of two of the biggest holiday websites in the UK. The fruits of our hard work, research, concepts, design, prototyping, testing and iterating are beginning to go live! This is the time when we get the numbers to prove the output of all our work!

Today sees the new Homepage go live on the First Choice site (www.firstchoice.co.uk). This the the MVP (Minimal Viable Product), comprising 11 of a total of 30 designed components (the rest will be released incrementally in the coming weeks and months). Also live is the whole new Destination section – pages about all the places that we offer holidays.  But these is only the first of a number of really exciting releases.

As things go live, I can start to talk about them and give some context and background to how they came to be, starting with homepage today! Over the next number of posts I hope to give you a complete insight into how I ran the process of such a huge redesign project from a UX & Design point of view, and the outputs.

So, the new Homepage… My vision was simple: Our Homepage should evoke emotion and provide inspiration. It should make people want to go on holiday with us.

Continue Reading →

 

 

Responsive Navigation: Optimizing for Touch Across Devices
http://www.lukew.com/ff/entry.asp?1649 

 

Measuring the Fat Fingers Problem
Excluding accidental mobile clicks lowers rates—but they’re still higher than for the desktop web
http://www.emarketer.com/Article.aspx?R=1009470 

 

Using Paper Prototyping as a Tool for Participatory Design Research
http://www.paulolyslager.com/paper-prototyping-tool-participatory-design-research/

 

Improving Hiring for User Experience : The Applicant
http://uxmag.com/articles/improving-hiring-for-user-experience-the-applicant

 

Revealing unawareness in usability related decision-making
http://www.designforusability.org/work-packages/decision-making

 

 

Videos of the week:

John Lewis Christmas Advert 2012
Another winner from John Lewis, who constantly hit the nail on the head with their advertising.

Indie-folk singer Gabrielle Aplin provides the soundtrack for The Journey, the retailer’s almost traditional blockbuster Yuletide campaign with her version of Frankie Goes to Hollywood’s 1984 hit The Power of Love – The Guardian

Jimmy Kimmel iPad Mini Advert Spoof

Paul Bloom: The Psychology of Everything

As I’m back from 2 weeks holidays there’s a bumper Friday Link Round-up this week!

The future of mobile
http://www.businessinsider.com/the-future-of-mobile-deck-2012-3#-1

Behavioral Effects of Digital Signage
http://behavioraltargeting.biz/behavioral-effects-of-digital-signage/ [ SUMMARY ]
http://www.hakonswensonstiftelsen.com/publikationer/Sommarprojekt/Burke%20(2009)%20JAR.pdf [ FULL ]

Innovation Is About Arguing, Not Brainstorming. Here’s How To Argue Productively
http://www.fastcodesign.com/1669329/dont-brainstorm-argue

Mental Modeling For Content Work: Creation
http://danieleizans.com/2012/03/mental-modeling-for-content-work-creation/

Is your organization design ready?
http://www.cooper.com/journal/2012/03/is_your_organization_design_re.html

Emotional Design with A.C.T. – Part 1
http://www.boxesandarrows.com/view/emotional-design

As I’m back from 2 weeks holidays there’s a bumper Friday Link Round-up this week!

The future of mobile

http://www.businessinsider.com/the-future-of-mobile-deck-2012-3#-1

Behavioral Effects of Digital Signage
http://behavioraltargeting.biz/behavioral-effects-of-digital-signage/ [ SUMMARY ]
http://www.hakonswensonstiftelsen.com/publikationer/Sommarprojekt/Burke%20(2009)%20JAR.pdf [ FULL ]

Innovation Is About Arguing, Not Brainstorming. Here’s How To Argue Productively

http://www.fastcodesign.com/1669329/dont-brainstorm-argue

Mental Modeling For Content Work: Creation

http://danieleizans.com/2012/03/mental-modeling-for-content-work-creation/

Is your organization design ready?

http://www.cooper.com/journal/2012/03/is_your_organization_design_re.html

Emotional Design with A.C.T. – Part 1

http://www.boxesandarrows.com/view/emotional-design

Ryanair being investigated over emergency exit row seat charges

http://www.ihateryanair.org/ryanair-being-investigated-over-emergency-exit-row-seat-charges/

In case you don’t know, I look after the User Experience and Design teams here at TUI Travel, beside Luton Airport. We’re doing some pretty cool and exciting things up here, as part of a large programme of work. This work includes a complete overhaul of two of the biggest travel websites out there, thomson.co.uk and firstchoice.co.uk. What’s particularly exciting is that we, the UX & Design team, are playing a key role in setting, and implementing, the vision for these sites.

This vision is to completely revolutionise the way people book holidays. This isn’t just web, we are neck deep in cross-channel engagement and multi-platform delivery.

So, why am I wasting your precious reading minutes telling you this?

Having fun in the UX Playground

It’s been commented a few times that we’ve created a UX Playground for ourselves up here at TUI Towers! The comments have been prompted by the rich number of UX and Design techniques that we try and use here. However, the term UX Playground can be interpreted both negatively and positively.

Let me elaborate! I firmly believe in the need to employ a varied array of techniques, for both research and design. I am also convinced that you need to try techniques that you think will yield the best results for you (in the environment that you are in). Some of these may not work, others will.

The upside of the UX Playground

We do lots of different types of research, and we try lots of different types of research to get the best possible results. This is for three primary reasons:

  1. We do research to get insight into customer behaviour.
  2. We do research to give us a solid foundation for all design work.
  3. We do research that provides us with the rationale and justification for our design decisions.

Digital Diary Study Entries

We also try lots of different design techniques, again to get the best possible results. Sometimes that means going back over work, trying a new approach and seeing if we can make it better. This isn’t gold plating, but if we have any doubt about what we’ve done, a new approach gives us a fresh perspective on things. And we always refer back to our research.

The positive side of this is that the team gets lots of exposure to new and varied research and design activities. Some which, in other environments, you may not see very often. For example, we are currently in the middle of a digital diary study, where participants post to an online diary; but we’re also using postcards as an extra dimension to this. We’ve researched and created a mental model and done some really exciting emotional response testing.

Our design process involves varied techniques too. From Design Jams involving people from all around the business, to collaborative persona needs and user journey creation sessions.

This is great fun. Exploring new ways of getting insight and new design techniques. It’s interesting, it’s varied and, most importantly, it’s productive.

It allows us to most effectively deliver the best results to the business.

Dispelling the negatives of the UX Playground

Brainstorming Persona needs

There is a negative connotation that could be inferred from the term UX Playground (and I’m in no way saying that the people who coined the term meant it in anything other than a positive way!). There could be a perception that we are just trying things out for the sake of it.

Let me refute that now: we’re not! Everything we do is to give us the greatest insight into customers, and to allow us to deliver solutions that afford the maximum competitive advantage to the business.

When we try new techniques we look for the most cost effective way of testing them. If the results yielded are good, then we invest a more, as long as that investment is returned by a tangible business insight and benefit.

My advice: create a UX Playground

If you can, I would advocate creating a UX Playground. An environment where research is an integral part of the process, and where new research methods can be freely explored (in a cost effective and timely manner).

Create a UX Playground where new techniques for collaborative design are explored. Where Gamestorming concepts are used with the business, so that these sessions are fun for all involved.

By making things a little more fun, we become more creative; we make it more engaging for non UX and Design collaborators; and create an workplace that fosters the premiss of trying new things, an environment where innovation is the norm.

 

PS: if you’re interested in helping us to revolutionise the way people book holidays online, and having fun doing it, drop me a line (alex <dot> horstmann <at> thomson <dot> co <dot> uk) – we’re always looking for great people to come and join us here at TUI Towers!