Have you ever wondered how much an existing customer was worth? Well, in most cases it’s a lot. In fact, it is 6 to 7 times more costly to acquire a new customer than to retain an existing customer. The following graphic details the the most interesting findings of several recent studies focused on customer acquisition, retention and attrition rates.
Welcome to BlobFisk.com, the online home of Alex Horstmann. I'm a User Experience Leader (currently Head of User Experience and Design at TUI Travel plc) passionate about all things customer experience and user experience related.
I love leading teams that create exceptional digital experiences - products that change peoples' lives for the better and drive real business value