Friday Link Round-Up


Designing Connected Products



The dark side of ecommerce



Tracking the Behavioral Targeted Ad Debate



How The Future Of Google Search Is Leaving iPhone Users Behind



YouTube’s 20 Most-Shared Ads in April



Apple Begins Countdown to 50 Billion App Store Downloads



How to do a Hotel website:



Interesting infographic on the value of an existing customer

Infographic on the value of an existing customerHave you ever wondered how much an existing customer was worth? Well, in most cases it’s a lot. In fact, it is 6 to 7 times more costly to acquire a new customer than to retain an existing customer. The following graphic details the the most interesting findings of several recent studies focused on customer acquisition, retention and attrition rates.