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I bookmark a lot of pages and sites which I find interesting, inspirational and informative every day! I’d like to share some of them with you here. In general they are about user experience, usability, UCD, accessbility and design. In general, but not always!!

• Influencing the customer journey by gravity | buckminster
  Whenever a customer buys something, he will go through a process from need to purchase. In this process a customer will get in touch with different brands on different media and at different times. Every occasion where a customer gets in touch with a brand, we call a “touch point”. And the path along all touch points, we call the “customer journey”.
• A/B Testing: Why you shouldn’t jump to conclusions
  One of the first things you’ll find when you start doing A/B testing is that some tests show surprising results very quickly. One of the tests we ran recently showed one design clearly outperforming another within the first day by over 300%.
• The Increasing Momentum of Content Strategy | I’d Rather Be Writing
  Content strategy is a topic more and more technical communicators are talking about. It’s one of the dominant conversations in the field right now. David Farbey recently presented on Content Strategy for Everyone at Tech Comm UK. Rahel Bailie talked about Creating a Content Strategy at the Lavacon conference. Scott Abel continually talks about content strategy — see this video series on content strategy he did with MindTouch.
• Bare-Faced Messiah
• 500 Internal Server Error
  500 Internal Server Error

Please do feel free to suggest other related (and unrelated ones)!

I bookmark a lot of pages and sites which I find interesting, inspirational and informative every day! I’d like to share some of them with you here. In general they are about user experience, usability, UCD, accessbility and design. In general, but not always!!

• YouTube – Broadcast Yourself.
  CS 547: Human-Computer Interaction Seminar (Seminar on People, Computers, and Design) is a Stanford University course that features weekly speakers on topics related to human-computer interaction design. The seminar is organized by the Stanford HCI Group, which works across disciplines to understand the intersection between humans and computers. This playlist consists of seminar speakers recorded during the 2008-2009 academic year.
• Why We Sketch
  It seemed the conference room got brighter, as if, for the team staring at the whiteboard, light bulbs just went on. There was a collective sense of "Ohhh, I get it now."<br />
  <br />
  It was the culmination of a very confusing discussion, where everyone thought they knew what they were talking about, but, as it turns out, nobody was on the same page. In a moment of frustration, one junior team member—a designer—stepped up to the whiteboard and declared, "This is what I think we're talking about."<br />
  <br />
  Turns out the junior designer got it wrong. Yet his design spurred the idea's progenitor to rush to the board, grab the pen, and quickly correct the mistakes.<br />
  <br />
  That's when the group sighed their collective "ohhh" and the room lit up. The shift had happened. Up until now, they were talking about WHAT they were trying to do. Now, they could talk about HOW they would do it.
• Playing Hard to Get: Using scarcity to influence behavior | UX Magazine
  Microsoft recently announced an upcoming price increase for the XBox Live Gold membership fee. When this news broke, a few retailers such as NewEgg responded by pushing their existing stock of gift cards (selling the membership at the older, lower price). It was fascinating to watch people scramble to get their hands on the remaining gift cards. Even people who hadn’t yet tried XBox Live purchased some of the gift cards, explaining, “they won’t be around for long—now’s the last chance to buy a year membership at the current price.”
• Mobile Usability (Jakob Nielsen’s Alertbox)
  In user testing, website use on mobile devices got very low scores, especially when users accessed "full" sites that weren't designed for mobile.
• Animals in the news – The Big Picture – Boston.com

Please do feel free to suggest other related (and unrelated ones)!

I bookmark a lot of pages and sites which I find interesting, inspirational and informative every day! I’d like to share some of them with you here. In general they are about user experience, usability, UCD, accessbility and design. In general, but not always!!

• Facebook: 7 Highly Effective Habits — PsyBlog
  Love it or loathe it, Facebook is everywhere, and will continue to be everywhere as the film describing its genesis—The Social Network—is released worldwide over coming months.<br />
  <br />
  To help you cope, here are 7 research-based tips for total Facebook domination. If you don't use it, these should at least help you pepper Facebook-related conversations with compelling observations from the psychological research.
• Don’t stand still while your users evolve–Making Websites Easy To Use
  As new technology arrives in users hands, their expectations are raised. When technology evolves, they get used to new functionality and use their new found learning to form expectations. When using a new website, or one they haven’t used for a while, they bring with them their learning and expectations from other sites and expect the new site to behave in the same way. In usability testing, we regularly hear users saying that they expected the search function to make suggestions while typing, just like Google does. Or, that they expect to be able to quickly filter the products shown on a page just like they can on Asos.com.
• Don’t stand still while your users evolve–Making Websites Easy To Use
  Using our sat nav on the way to see a client the other day, we wondered why the touchscreen seemed less responsive than normal. After some thought, we realised that it wasn’t the sat nav that had changed, instead we had become accustomed to the fast and highly responsive iPhone touch screen interface and have now come to expect everything to work like that.
• UsabilityPost – A Motive For Bad Design
  Browse around some content sites on the web—magazines, blogs, news sites—and you’ll quickly notice a lot of bad design. Bad design in the sense that the page isn’t working on making things easy to read for you as the visitor, but instead seems to be pushing ads and links in your face, making for a cluttered and confusing experience.
• What Websites Can Learn From Mobile | UX Booth
  Mobile applications and websites are hugely popular right now. Limitations of the mobile hardware has meant that certain design conventions need to be used to make them a success. Could some of these mobile conventions be used to improve your website design?
• A List Apart: Articles: Testing Accordion Forms
  “Three point five pages.” It’s my usual answer when someone asks me “how long should my web form be?” And believe it or not, many people ask. It may be the most common web form design question I get asked. So I’m not exactly ecstatic that my tongue–in–cheek answer mostly draws blank stares and very few laughs. You see, it turns out this is a topic that many people take quite seriously.
• Oktoberfest 2010 – The Big Picture – Boston.com

Please do feel free to suggest other related (and unrelated ones)!

I bookmark a lot of pages and sites which I find interesting, inspirational and informative every day! I’d like to share some of them with you here. In general they are about user experience, usability, UCD, accessbility and design. In general, but not always!!

• Patternry | User Interface Design Patterns for Ideas and Inspiration
  We recently completely revamped our site, and at the same time changed its name. For a while our new user interface design pattern resource was called Pattern App until we re-re-named it to Patternry. Patternry will be something more than just a collection of design patterns or a design gallery.
• 5 Leading Airline Booking Forms Tested for Usability | UX Booth
• 500 Internal Server Error
  500 Internal Server Error
• Another Useful Blog: What You Always Wanted to Know About Eye Tracking – Part 1: Fixation Detection
  Since the topic of eye tracking keeps drawing people’s attention – it’s a silver bullet for some whereas others see it as a complete waste of resources – I thought a series of posts that focus on the methodological aspects of eye tracking research would be in order. As such, the posts will not focus on particular (usability) studies that have been conducted with eye tracking but rather shed some light on implicit and explicit assumptions, caveats etc. of the method itself. Ideally, readers will find some information to make up their own minds regarding the appropriateness of the eye tracking method for the examination of diverse questions.
• Top 11 E-Commerce Usability & Optimization Resources – Baymard Institute
  All these resources have "made a vital contribution to the e-commerce usability and optimization community" and continue to do so.
• 500 Internal Server Error
  500 Internal Server Error

Please do feel free to suggest other related (and unrelated ones)!

I bookmark a lot of pages and sites which I find interesting, inspirational and informative every day! I’d like to share some of them with you here. In general they are about user experience, usability, UCD, accessbility and design. In general, but not always!!

• Think Vitamin » Building User Loyalty
  Loyalty. Super hard to get, super easy to lose. Especially today when the consumer has so much choice and so much power. Never before have they been able to compare, research, and discuss their purchasing choices like they can today. So what can you do, particularly as a web brand, to create and grow loyalty?
• Using Accessibility and Usability to Increase Conversion Rates | Design Reviver
  There is a plethora of ways to increase conversion rates, but a couple of ways are often disregarded as important, when they truly are. In order to show the importance of accessibility and usability, here we’re going to take a look at a variety of tips that’ll help increase conversion rates through them.
• Finding the Balance: Users’ Needs Vs. Clients’ Wants | UX Booth
  You all know the project. After months of working with your client’s web team consisting of a web developer and a marketing manager, the project has gone seemingly well. The client is happy and you are happy. You have clocked up months of research into who the users are and what their objectives are, and have transformed the userflows into wireframes and a working prototype. Concepts have been designed and you are proud of what you have created.
• User Centred Design – Infographic Poster by Pascal Raabe
  THE CENTRAL PREMISE OF USER CENTRED DESIGN IS THAT THE BEST DESIGNED PRODUCTS AND SERVICES RESULT FROM UNDERSTANDING THE NEEDS OF THE PEOPLE WHO WILL USE THEM. —Design Council
• 8 Must-see UX Diagrams | UX Booth
  If you’re new to the field of user experience design, welcome! There’s plenty to see and do around here. And although many brilliant contributors have come before us, there’s actually not too much to catch up on—if you know where to look. Because pictures are worth so much, illustrated diagrams have served a critical role in our community.

Please do feel free to suggest other related (and unrelated ones)!