The Truth About Customer Experience

https://hbr.org/2013/09/the-truth-about-customer-experience

How To Measure Customer Loyalty

http://www.measuringu.com/blog/measure-loyalty.php

The Uncanny Valley is Uncanny

http://www.uxbooth.com/articles/the-uncanny-valley-is-uncanny/

Amazon offers one-hour deliveries

https://www.internetretailer.com/2014/12/18/amazon-offers-one-hour-deliveries

The “how to waste some time” link of the week 

Androidify

https://www.androidify.com/en/#/

Video of the week 

It’s a Write/Read (Mobile) Web

http://www.lukew.com/presos/preso.asp?32

Five retailers using technology to create remarkable shopping experiences

http://www.retailcustomerexperience.com/blogs/five-retailers-using-technology-to-create-remarkable-shopping-experiences/

The impact of customer service on customer lifetime value

http://www.zendesk.com/resources/customer-service-and-lifetime-customer-value

The Psychology Of Online Customization

http://techcrunch.com/2014/11/11/the-rise-of-online-customization/

Resources for Mapping the Experience with Alignment Diagrams

http://experiencinginformation.wordpress.com/2014/10/25/resources-for-mapping-the-experience-with-alignment-diagrams/

Is there a future for native apps

https://econsultancy.com/blog/65690-is-there-a-future-for-native-apps

The “Things that make you go Hmmmmm” link:

In defence of banner ads

http://www.fastcodesign.com/3038267/in-defense-of-banner-ads

The “I want one of those” link:

DJI Phantom Drone

http://www.theverge.com/2014/11/13/7205741/i-almost-killed-someone-with-a-drone

Cognition & The Intrinsic User Experience
http://uxmag.com/articles/cognition-the-intrinsic-user-experience

 

Five Movements in Design That We Should Pay Attention To
http://uxmag.com/articles/five-movements-in-design-that-we-should-pay-attention-to

 

Should You Add Navigation When A User Scrolls Up Or Keep It Hidden?
https://whichtestwon.com/case-study/clarks-navigation-test-results/

 

Understanding Affordance in Digital Interfaces
http://www.paulolyslager.com/understanding-affordance-digital-interfaces/

 

The “And now for something different” link:
The Berlin Wall Is Going Back Up
http://www.fastcodesign.com/3037222/the-berlin-wall-is-going-back-up

Where did the Marks & Spencer website relaunch go wrong?

https://econsultancy.com/blog/65244-where-did-the-marks-spencer-website-relaunch-go-wrong

The psychology of colour in persuasion.

Colour psychology: how colours influence the mind

http://www.psychologytoday.com/blog/habits-not-hacks/201408/color-psychology-how-colors-influence-the-mind

The Landing Page Punch that Will Boost Conversions

http://www.neurosciencemarketing.com/blog/articles/landing-page-punch.htm

NFC-Based Mobile Payments Said to Be a ‘Hallmark’ Feature of iPhone 6

http://www.macrumors.com/2014/08/28/wired-nfc-mobile-payments/

Amazon Updates Their Login Screen For The First Time In A Decade

http://www.fastcodesign.com/3035030/fast-feed/amazon-updates-their-login-screen-for-the-first-time-in-a-decade

Google Wing: Google’s drone delivery project

http://mashable.com/2014/08/28/google-project-wing-drone-delivery-australia/

and

http://www.theguardian.com/technology/2014/aug/29/google-joins-amazon-in-testing-home-delivery-drones

 

Designing Connected Products

http://madebymany.com/blog/designing-connected-products

 

 

The dark side of ecommerce

http://econsultancy.com/uk/blog/62619-the-dark-side-of-ecommerce

 

 

Tracking the Behavioral Targeted Ad Debate

http://behavioraltargeting.biz/tracking-the-behavioral-targeted-ad-debate

 

 

How The Future Of Google Search Is Leaving iPhone Users Behind

http://www.fastcodesign.com/1672463/how-the-future-of-google-search-is-leaving-iphone-users-behind

 

 

YouTube’s 20 Most-Shared Ads in April

http://mashable.com/2013/05/03/youtube-april-shared-ads

 

 

Apple Begins Countdown to 50 Billion App Store Downloads

http://www.macrumors.com/2013/05/02/apple-begins-countdown-to-50-billion-app-store-downloads

https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewMultiRoom?cc=gb&fcId=638257170

 

 

How to do a Hotel website:

http://www.bgoperator.ru/amathus/