Five retailers using technology to create remarkable shopping experiences

http://www.retailcustomerexperience.com/blogs/five-retailers-using-technology-to-create-remarkable-shopping-experiences/

The impact of customer service on customer lifetime value

http://www.zendesk.com/resources/customer-service-and-lifetime-customer-value

The Psychology Of Online Customization

http://techcrunch.com/2014/11/11/the-rise-of-online-customization/

Resources for Mapping the Experience with Alignment Diagrams

http://experiencinginformation.wordpress.com/2014/10/25/resources-for-mapping-the-experience-with-alignment-diagrams/

Is there a future for native apps

https://econsultancy.com/blog/65690-is-there-a-future-for-native-apps

The “Things that make you go Hmmmmm” link:

In defence of banner ads

http://www.fastcodesign.com/3038267/in-defense-of-banner-ads

The “I want one of those” link:

DJI Phantom Drone

http://www.theverge.com/2014/11/13/7205741/i-almost-killed-someone-with-a-drone

Cognition & The Intrinsic User Experience
http://uxmag.com/articles/cognition-the-intrinsic-user-experience

 

Five Movements in Design That We Should Pay Attention To
http://uxmag.com/articles/five-movements-in-design-that-we-should-pay-attention-to

 

Should You Add Navigation When A User Scrolls Up Or Keep It Hidden?
https://whichtestwon.com/case-study/clarks-navigation-test-results/

 

Understanding Affordance in Digital Interfaces
http://www.paulolyslager.com/understanding-affordance-digital-interfaces/

 

The “And now for something different” link:
The Berlin Wall Is Going Back Up
http://www.fastcodesign.com/3037222/the-berlin-wall-is-going-back-up

Where did the Marks & Spencer website relaunch go wrong?

https://econsultancy.com/blog/65244-where-did-the-marks-spencer-website-relaunch-go-wrong

The psychology of colour in persuasion.

Colour psychology: how colours influence the mind

http://www.psychologytoday.com/blog/habits-not-hacks/201408/color-psychology-how-colors-influence-the-mind

The Landing Page Punch that Will Boost Conversions

http://www.neurosciencemarketing.com/blog/articles/landing-page-punch.htm

NFC-Based Mobile Payments Said to Be a ‘Hallmark’ Feature of iPhone 6

http://www.macrumors.com/2014/08/28/wired-nfc-mobile-payments/

Amazon Updates Their Login Screen For The First Time In A Decade

http://www.fastcodesign.com/3035030/fast-feed/amazon-updates-their-login-screen-for-the-first-time-in-a-decade

Google Wing: Google’s drone delivery project

http://mashable.com/2014/08/28/google-project-wing-drone-delivery-australia/

and

http://www.theguardian.com/technology/2014/aug/29/google-joins-amazon-in-testing-home-delivery-drones

 

Designing Connected Products

http://madebymany.com/blog/designing-connected-products

 

 

The dark side of ecommerce

http://econsultancy.com/uk/blog/62619-the-dark-side-of-ecommerce

 

 

Tracking the Behavioral Targeted Ad Debate

http://behavioraltargeting.biz/tracking-the-behavioral-targeted-ad-debate

 

 

How The Future Of Google Search Is Leaving iPhone Users Behind

http://www.fastcodesign.com/1672463/how-the-future-of-google-search-is-leaving-iphone-users-behind

 

 

YouTube’s 20 Most-Shared Ads in April

http://mashable.com/2013/05/03/youtube-april-shared-ads

 

 

Apple Begins Countdown to 50 Billion App Store Downloads

http://www.macrumors.com/2013/05/02/apple-begins-countdown-to-50-billion-app-store-downloads

https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewMultiRoom?cc=gb&fcId=638257170

 

 

How to do a Hotel website:

http://www.bgoperator.ru/amathus/

 

 

I recently had to present how “UX” works here at TUI UK, and in that I outlined the mission statement for what the team does. Our modus operandi as it were. This morning, I was asked for a definition of UX for use in a high level business document, so I extended my UX mission statement, and gave this as a definition:

We take a business problem and craft elegant, beautiful and effective, customer-centric and commercially beneficial solutions. We follow a methodological process, from qualitative and quantitative research all the way through to rapid prototyping and testing, resulting in well thought out, evidence based and validated solutions.

 

I know that it doesn’t go through all the steps between research and testing (sketching, co-design, paper prototyping etc. etc.), not does it outline the types of research or types of testing (formative, summative, usability, BERT etc.) – but I think that, for a business stakeholder, it gives a nice vignette of what we of.

What do you think?

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