I bookmark a lot of pages and sites which I find interesting, inspirational and informative every day! I’d like to share some of them with you here. In general they are about user experience, usability, UCD, accessbility and design. In general, but not always!!

  • How Companies Can Use Sentiment Analysis to Improve Their Business
    Automated sentiment analysis has recently been the focus of an intense debate in the blogosphere. How accurate is it? What is the methodology? In what context is it useful for a business or a brand?<br />
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    Sentiment analysis can be very useful for business if employed correctly. In this article, I will attempt to demystify the process, provide context, and offer some concrete examples of how businesses can utilize it.
  • More from Eyjafjallajokull – The Big Picture – Boston.com
  • Stopping shopping cart abandonment
    A good checkout process allows customers to quickly and easily make their purchases online without feeling overwhelmed or confused. However, it’s not uncommon for online retailers to face shopping cart abandonment rates of well over 50%. Implementing a single-page checkout is a natural first step for retailers looking to reduce their abandonment rate, but there are other factors that drive customers away from the checkout process.
  • Design Patterns: Faceted Navigation
  • Ubiquitous Service Design
    The difference between products and services is more than semantic. Products are tangible objects that exist in both time and space; services consist solely of acts or process(es), and exist in time only. The basic distinction between "things" and "processes" is the starting point for a focused investigation of services. Services are rendered; products are possessed. Services cannot be possessed; they can only be experienced, created or participated in. Though they are different, services and products are intimately and symbiotically linked.

Please do feel free to suggest other related (and unrelated ones)!